FAQs

We are an online-only store based in China, and we take pride in serving customers from all around the world. If you have any questions or inquiries regarding a specific style, please don't hesitate to contact us via email at thechinadesigner@gmail.com. Our dedicated team is available to assist you during our live chat hours, which are from 9am to 10pm Beijing time. Upon receiving your message, we will respond as promptly as possible.

We are located in China, and for regular orders, we have a processing time of 2-3 business days. Please note that during the holiday season, there may be longer processing times.

We provide two shipping options: Standard shipping and Express shipping. Express shipping typically takes 5-7 business days, while Standard shipping takes approximately 10-15 business days. However, please note that delays can occur during transit, such as flight disruptions or customs clearance procedures, which may extend the delivery time. If your order is time-sensitive, we recommend selecting the fastest Express shipping method.

Once your order is placed, we will promptly send you an email to confirm all the measurements of your dress. To ensure accurate measurements, please refer to our measurements guide available on our website. After receiving your measurements, we will begin crafting your custom-sized dress, which typically takes between 15-40 days, depending on the style.

If any adjustments are needed after you receive your dress, you can visit a local tailor for alterations. We offer reimbursement of up to $30 for alteration costs. Kindly inform us within 15 days of receiving your order by sending an email to thechinadesigner@gmail.com, and provide a picture of the alteration receipt. We will process your reimbursement, returning the funds to your original form of payment.

For customers in the UK, Mainland China, and Hong Kong, if there are sizing issues or the item doesn't fit as expected, we are happy to offer exchanges for another size or accept returns. other customers we can offer refunds, For more details, please click on the link to view: Refund Policy

Certainly! We do accept wholesale and bulk orders. If you are interested in placing a bulk order, kindly reach out to us via email at  thechinadesigner@gmail.com.. By contacting us through this channel, we can ensure the following:

1. We will check our inventory to confirm if we have sufficient stock to fulfill your order.
2. We will provide you with a bulk order discount, tailored specifically to your order size.

Please provide us with the necessary details, and our team will be delighted to assist you further. Thank you for considering a bulk order with us!

When your order is about to be shipped, we will send you a tracking link via email. Please keep an eye on your inbox. Alternatively, you can track the shipment information here using the tracking number we provided you: Tracking your order

Although we are not responsible for any missing or lost packages during the delivery process by the shipping carrier, we will make every effort to assist you in locating the package. We suggest that you contact your local post office or carrier first and then proceed to file a claim directly with them.